- Problem
- Developers building on blockchain platforms asked technical questions in Discord, including questions the documentation didn’t cover. Support teams had to answer them manually, often revisiting questions they had answered before.
- Solution
- We built assistants that searched each client’s documentation, code, and previous community answers to respond with sources. A dashboard let client teams review questions, correct answers, and add information the assistant could use next time.
- Outcomes
- Deployed in Balancer’s Discord community; used internally by Binance’s BNB Chain team.
- In BNB Chain’s test of 50 technical answers, the average accuracy score was 67.9%. Half scored 90% or higher.